Reception Supervisor
Al-Futtaim
United Arab Emirates, Abu Dhabi -
Share:
-
Published on: Jul 25, 2026 
Application deadline: Jan 21, 2027
Job Type: Full Time-
Salary: Negotiable upon interview -
Vacancies:1
-
Qualification: Graduate / Any Field -
Experience: Fresh / Experienced -
Gender: Both
Job Description
Job Requisition ID: 179542
Established in the 1930s as a trading business, Al-Futtaim Group is a diversified privately held regional business based in Dubai, UAE. It operates in automotive, financial services, real estate, retail, and healthcare, with over 35,000 employees across 20+ countries in the Middle East, Asia, and Africa. Al-Futtaim partners with 200+ world-renowned brands and is customer-focused, aiming to grow sustainably.
Al-Futtaim Group values respect, excellence, collaboration, and integrity, enriching customer lives daily.
Overview of the role
We seek a dynamic Reception Manager / Supervisor to join the Retail Aftersales team in the UAE, leading service reception to create a customer-centric environment supporting frontline and technical teams, ensuring efficient service experiences.
- Lead and support the service reception team for excellent customer service.
- Maintain a customer-centric reception environment aligned with service standards.
- Ensure smooth vehicle service operations, customer information flow, and timely vehicle delivery.
- Monitor daily operations, schedules, and performance, addressing feedback and implementing improvements.
- Drive team performance against operational and financial KPIs, maintaining a safe, organized customer area.
- Conduct team briefings, reviews, and training to enhance engagement and service excellence.
- Strong customer service mindset
- 4-5 years' experience in customer care, preferably in the automotive industry
- Proven leadership, communication, and problem-solving skills
- Ability to manage operations, schedules, and team performance in a fast-paced setting
About the team
You will collaborate with the Retail Aftersales team, Aftersales Manager, workshop staff, and Service Advisors in a fast-paced environment.
What equips you for the role
- Degree in related field
- 5+ years in a leadership role
- 3+ years in customer-facing automotive roles
- Experience in team management, customer satisfaction, and operational KPIs
- Strong analytical, communication, teamwork skills
- Proficient in Microsoft Office and SAP is a plus
- High attention to detail and customer information accuracy
About Al-Futtaim Automotive
Al-Futtaim Automotive, a leading division of Al-Futtaim Group across MEA, deals with automotive distribution, manufacturing, leasing, and aftersales. Representing iconic brands like Toyota, Lexus, and Volvo, the company focuses on customer-centric innovation and quality services, offering a wide range of mobility solutions.