Clinical Center Associate II

Title:

Clinical Center Associate II

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Scott Bieler Amherst Center - Radiology

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

About the Role:
As a Clinical Center Associate, you will play an important role in helping patients, families, and care teams navigate each day with confidence and compassion. Often serving as one of the first points of contact in our clinical areas, you will help create a welcoming experience while ensuring the administrative processes that support patient care run smoothly.
This is a great opportunity for someone who enjoys working with people, staying organized, and making a meaningful difference behind the scenes in a healthcare environment. Every interaction matters, and your work will directly support patients throughout their care journey.
The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package.

What You'll Do:
In this role, you will:
Welcome and assist patients, families, and visitors with professionalism and empathy
Answer phone calls and respond to routine questions or direct inquiries to the appropriate team members
Coordinate and maintain clinic schedules to support efficient patient care
Record and transcribe physician orders accurately and timely
Support patient registration and appointment-related activities
Manage the patient co-pay collection process
Maintain accurate records and documentation
Collaborate with clinical and administrative team members to ensure a positive patient experience
Handle sensitive information with confidentiality and professionalism

What You'll Bring:
We're looking for someone who is:
Friendly, approachable, and committed to delivering excellent customer service
Organized and able to manage multiple priorities in a fast-paced environment
Comfortable communicating with patients, families, and healthcare professionals
Detail-oriented with strong accuracy when working with records, schedules, and documentation
Dependable, adaptable, and eager to support a team-focused environment
Able to use sound judgment while following established procedures and guidelines
Passionate about helping others and contributing to high-quality patient care

Previous experience in an administrative, clerical, customer service, healthcare, or office support role is helpful, but most importantly, we're looking for someone who is motivated to learn and make a positive impact.

Why You'll Love Working Here:
At Roswell Park Comprehensive Cancer Center, every role contributes to a larger mission: easing the burden of cancer and improving lives. As the nation's first cancer center and a nationally recognized leader in cancer care, research, and innovation, Roswell Park offers employees the opportunity to be part of work that truly matters.

When you join our team, you'll find:
Meaningful work that supports patients and families every day
A collaborative and respectful culture where employees are valued and heard
Opportunities for professional growth and career development
Comprehensive benefits designed to support your health, well-being, and future
A mission-driven organization committed to innovation, compassion, and excellence
The chance to work alongside dedicated professionals who are united in the fight against cancer.

At Roswell Park, it takes every one of us to make a difference. If you're looking for a rewarding career where your contributions matter, we'd love to hear from you.

Qualifications:

Required Education and Experience

1. Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
2. Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].