Bilingual Front Desk Receptionist

Job Description

Job Summary:
We are looking for a dedicated Front Desk Agent to join our team, serving as the primary point of contact for guests to ensure exceptional customer service and a positive stay experience.

Responsibilities:
- Warmly greet and assist guests professionally
- Efficiently manage guest check-ins and check-outs
- Answer phone calls and direct queries to the appropriate departments
- Assist guests with requests and provide details about hotel services
- Accurately handle reservations, cancellations, payments, and guest accounts
- Maintain a clean and inviting lobby area consistently

Skills:
- Proficient in phone systems and front desk software
- Strong communication and interpersonal abilities
- Customer service-oriented with a keen focus on guest satisfaction
- Capable of multitasking in a high-paced setting
- Bilingual proficiency is a must
- Prior experience in hospitality or hotel management is beneficial
- Availability to work on weekends

Joining us as a Front Desk Agent provides an exciting opportunity to demonstrate your hospitality skills in a vibrant setting while delivering outstanding guest experiences.

Pay: $11.00 - $13.00 per hour

Experience:

• Customer service: 3 years (Required)
• Hotel: 2 years (Preferred)

Language:

• Spanish and English (Preferred)

Work Location: On-site