Video Analyst III

Role Overview

As a Video Review Specialist reporting to the Customer Success Supervisor, your main responsibility will be to ensure meticulous and confidential video reviews are conducted promptly, in line with client service agreements. You will also assist local law enforcement when necessary and offer additional services for off-hour incidents requiring video analysis. Through your reviews, you will recommend necessary actions to enhance service delivery and overall results.

Key Responsibilities

• Promptly address customer video review requests
• Conduct video reviews efficiently
• Generate incident reports on the client portal
• Communicate professionally with customers to determine timelines
• Identify potential issues and report to Management
• Suggest preventive actions and site improvements
• Send relevant correspondences to clients
• Support Police Investigations upon request
• Provide customers with additional footage related to incidents
• Report technical concerns to the relevant teams
• Register new sites with Police and provide site permit numbers
• Maintain Sharepoint and Video Storage systems
• Adjust camera positions as required

Core Skills

• Self-driven and eager to learn and develop continuously
• Capable of analyzing and prioritizing problems for timely resolution
• Team player with a focus on addressing client issues professionally
• Present a professional demeanor when representing the Company
• Strong verbal and written communication and report writing abilities
• Excellent customer service, communication, and interpersonal skills
• Effective organizational and prioritization skills
• Ability to work under pressure and meet deadlines

Caliber Communications is committed to maintaining a diverse and inclusive workplace. We welcome applications from all qualified candidates, including those with disabilities. If you require accommodations during the recruitment process, please inform us when applying.