Switchboard Operator

About IT Services

IT Services at the University of Manchester is a dynamic and fast-paced department, dedicated to providing exceptional customer service and high-quality services for our faculty, students, and researchers.

The Team

Our Switchboard team serves as the primary point of contact for all incoming calls to the University of Manchester, acting as the gateway to the institution. We prioritize outstanding customer service to ensure that callers are promptly connected to the appropriate staff members who can best address their inquiries, whether related to collaboration, employment, or enrolment.

The Role

We are seeking individuals to respond to incoming calls received at the University of Manchester switchboard, directing calls to the correct extensions on the system and providing assistance to callers when necessary. Maintaining up-to-date records and sharing knowledge within the team are also key responsibilities.

The Ideal Candidate

The ideal candidate will demonstrate:

• The ability to deliver exceptional customer service by efficiently handling caller requests
• Clear and professional phone communication skills to create a positive impression of the university
• Effective teamwork to deliver superior service to the university

What We Offer

Our diverse employment opportunities come with a comprehensive benefits package that includes exclusive features not commonly found in the private sector:

• Generous annual leave, including Christmas/New Year closure
• Pension scheme benefits for you and your family
• Well-being programs, including counselling and fitness facilities
• Learning and development initiatives
• Public transport season ticket loans
• Cycle to Work Scheme participation
• Workplace nursery options
• Staff recognition programs
• Discounts on various products and services

For more details on our benefits, click here.

Discover more about our organization and values:

• IT Services: Learn about us and our ITS Practice Charter

When providing additional information in your application, be sure to reference the job description and person specification above, as these are integral to the shortlisting process.

As an equal-opportunity employer, we encourage applications from individuals of all backgrounds, irrespective of age, gender, ethnicity, disability, sexual orientation, or transgender status. All appointments are based on merit.

Our university supports flexible working arrangements; explore more here.

We do not respond to queries, accept CVs, or applications from recruitment agencies.

Enquiries:

Please reach out to our IT Resource Management Team at Email: it.resource@manchester.ac.uk

General enquiries: Email: People.recruitment@manchester.ac.uk

Technical support: Click here for technical support

This application will close at midnight on the specified date.

Refer to the link below for the document containing additional particulars and person specification criteria.