Service Consultant

Job Description

Join our prestigious team at Laings where tradition meets innovation and excellence.

Laings, a symbol of quality and trust, is a leading independent family-owned luxury jeweller and watch retailer in the UK. With a legacy spanning seven generations, we uphold a tradition of exceptional craftsmanship, outstanding customer service, and rich heritage.

We are not just a team but a family and a community of dedicated professionals who bring a diverse range of skills and experience to our work. We foster supportive and inspiring environments where expertise and personal connections thrive.

Embark on your journey with Laings and witness how your passion and commitment lead to personal growth, opportunities, and a rewarding career. We prioritize bespoke training and career development to enhance your skills and provide access to industry experts.

Job Title: Service Consultant

We are looking for a skilled Service Consultant to deliver exceptional and personalized customer service at our Glasgow Showroom. You will gain valuable insights into caring for our clients' cherished pieces and upholding the Laings philosophy of aftercare. At Laings, the purchase of a precious piece marks just the beginning of its journey. We ensure our customers receive luxurious service throughout the lifetime of each piece, maintaining its beauty and longevity.

Main Responsibilities:

• Provide consistently high-quality customer service to all clients.
• Enhance awareness of our Services division, engage with new clients, and educate existing clients on our repair and bespoke quality servicing processes.
• Promote the traditional skills of our workshops, such as jewellery design and watchmaking, showcasing our company's craftsmanship.
• Resolve customer issues, manage inquiries, and requests related to repairs and product services.
• Receive training to become an expert in advising on the care of precious stones and watches, empowering you to assist both colleagues and customers.
• Maintain accurate administration of our internal database system to streamline our services and repairs process.

Our Ideal Candidate:

• Dedicated to delivering exceptional customer service.
• Excellent communication skills and understanding of client expectations.
• Passionate about fine jewellery and luxury watches with a desire to learn and grow.
• Organized, flexible, and responsive to ad hoc requests.
• Empathetic with active listening skills.
• Capable of forming meaningful connections with clients and handling their emotional attachment to jewellery and watches.

Our in-store Luxury Service Consultants in Glasgow work 5 days a week for 37.5 hours.

Why Choose Laings?

We offer a competitive salary, team commissions, employee discounts, service recognition awards, and a range of benefits tailored to promote your wellbeing and happiness. Our commitment to diversity, inclusion, and equal opportunities ensures a culture of belonging and respect. Let us know if you need any accommodations during the recruitment process.

Join us at Laings and be part of our journey to provide personalized in-store and after-sales experiences, offering exceptional service paired with in-depth product knowledge.

Job Types: Full-time, Permanent

Additional pay: Performance bonus

Benefits: Employee discount, Referral programme, Store discount

Work Location: In person