Reception

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks, and other assets in industries such as construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our goal is to provide effective business solutions for builders worldwide to easily and confidently exchange equipment. Learn more about our company at: Ritchie Bros.

We hold hundreds of live auctions each year across the globe. It requires a dedicated and dynamic team in a range of full-time and part-time roles to successfully conduct multi-million dollar auctions – from equipment inspectors, yard managers, and operators to administrative personnel and customer service representatives.

We are looking for a receptionist at our Mont Saint-Hilaire site in Quebec, Canada, to be part of the excitement of our auction business. This part-time position involves organizing six scheduled auctions per calendar year at our Mont Saint-Hilaire site in Quebec.

What we offer:

• Hourly wage + paid overtime
• Continuous training, professional development

• Manage a high-volume phone system handling customer inquiries and assisting customers in utilizing all of Ritchie Bros.' services
• Ability to explain auction processes and non-reserve auctions
• Guide customers through the auction registration process for online auctions
• Resolve issues and follow up on customer account interactions
• Provide information regarding past and upcoming auctions and equipment
• Assist with post-sale customer account phone calls and payment processing
• Ensure superior quality customer service is provided at all times to all customers
• Provide additional administrative support as needed

• Prior work experience where you have interacted with customers in-person
• Experience with computers and ability to learn new technologies and software
• Commitment to delivering fantastic customer service
• Ability to work well and maintain a positive attitude in high-pressure situations
• Friendly, outgoing, and patient personality
• Enjoy working in a team environment and stepping in where needed most
• Not afraid of hard work and find enjoyment in the job