Guest Relations Executive

About The Store Hotel

The Store Hotel, an exquisite luxury boutique hotel situated in the heart of Oxford, is now welcoming new talent to join its dedicated team. Embracing the rich heritage of the historic Boswells department store, our 101-bedroom establishment promises guests an experience filled with intrigue and charm.

Are you ready to embark on this exciting journey?

If you are a natural communicator driven by a passion for delivering exceptional guest experiences and creating lasting memories, then The Store Hotel invites you to shine as a Guest Relations Executive in Oxford!

Explore the essence of this role:

The Store Hotel is in search of a proactive Guest Relations Executive to join our team, taking on a key role in ensuring that our guests enjoy a seamless and delightful stay. Responsibilities include providing support to the Reception Manager and Guest Relations Manager, acting as a friendly point of contact for guests, and cultivating a warm and inviting atmosphere throughout the hotel.

The ideal candidate will have prior experience in guest relations or customer service within the hospitality industry and a strong desire to advance in this sector.

We are seeking individuals with the following qualities:

• Professionalism
• Personable demeanor
• Knowledgeable approach
• Commitment to exceptional customer service
• Adaptability
• Passion for engaging with people
  

Perks and Benefits:

• Generous annual leave entitlement
• Flexible work schedules to support work-life balance
• Inclusive and nutritious meals during shifts
• Continuous training and development opportunities
• Career growth prospects and advancement pathways
• Competitive salary with additional service charge
• Discount benefits with Experience Oxfordshire
• 50% off fares with Royal Cars taxis
• Exclusive discounts on spa treatments and skincare products
• Refer a Friend Scheme and employee referral bonuses
• Family and friends discount facility
• Well-equipped team canteen
  
• Comprehensive hospitality rewards program offering health and well-being benefits, cashback, and local perks
• Celebratory and social events including birthdays and work anniversaries
• Fundraising activities to support community initiatives
• Commitment to environmental sustainability and reducing carbon footprint

Our Four Brand Pillars:

Legacy - Continuing the tradition of enchanting guests with delight and wonder

Discovery - Offering a realm of exploration through diverse experiences and spaces

Innovation - Constantly evolving and pioneering to enhance guest experiences

Community - Engaging with and supporting the local community through diverse initiatives and events