Game Facilitator

Welcome to the Gaming World!

Join us at Activate, a cutting-edge tech company renowned for introducing Canada's premier interactive gaming hub. By merging technology with physical activity, we revolutionize entertainment with immersive gaming experiences. Be a part of our dynamic team at our upcoming location in Regina, Saskatchewan!

We are currently looking for enthusiastic Game Facilitators to oversee game sessions, assist customers during check-in, and maintain the games and facility. This role demands individuals who thrive in a fast-paced environment, excel in social interactions, and can work either part-time or full-time at our Regina store, located at 2550 Quance St. E, Regina, Saskatchewan, S4V 2X5.

The Role and Responsibilities:

Game Facilitation

• Display professionalism in behavior and communication
• Provide top-notch facilitation to ensure customers have a stellar experience
• Concisely brief new groups before they start their gaming session
• Monitor customers in the gaming area and offer explanations when needed
• Participate in games alongside customers if required to enhance their experience
• Stay vigilant during gameplay and offer timely assistance when necessary
• Address any game malfunctions with the support of Team Leads
• Ensure a clean and inviting work environment

Check-In Facilitation

• Welcome customers warmly upon arrival and departure
• Confirm appointment schedules and explain the check-in process
• Handle transactions, issue receipts and wristbands
• Assist customers with inquiries and escalate complex issues to Team Leads

Facility Maintenance

• Clean and sanitize the facility and washrooms as needed
• Assist in painting tasks around the main facility
• Support Team Leads in inventory checks for merchandise
• Reset and sanitize wristbands after use
• Clean and disinfect lockers and lounge areas
• Promptly report game failures or malfunctions to Team Leads
• Perform basic equipment maintenance tasks such as gluing props

The Requirements:

• 1 year of customer service experience preferred
• Flexible availability for evening, weekend, and holiday shifts
• Excellent communication, multitasking, and time management skills
• Outgoing personality with strong crowd engagement skills
• Willingness to work various shifts, including early mornings and late nights

The Benefits:

• Competitive salary
• Potential for career growth
• Employee discount
  
• Comprehensive benefits package for full-time staff

About Activate:

By blending technology and physical activity, Activate leads the way in creating thrilling live-action gaming experiences. Our tech-focused company operates interactive gaming facilities across Canada and the US. For more details about Activate, visit our website at http://playactivate.com/ or follow us on Instagram (@activategames) and Facebook (@activategames).

Activate is proud to be an equal opportunities employer, providing fair access and accommodation to individuals with disabilities in all aspects of employment and services. To request accommodation, please contact hr@playactivate.com.

We appreciate all applications received; however, only selected candidates will be contacted for interviews.