Digital Mail Services Administrator

You have a unique background, experience, and point of view that sets you apart. In this role, you will be inspired, supported, and challenged to unleash your full potential. Collaborate with a team of experts who are passionate about sharing knowledge. Your leaders will motivate you to achieve new heights and make a positive impact on our valued clients. Seize the opportunity to brighten lives around the globe.

Role Overview:

Duration: 12-month contract

Location: Waterloo King office (227 King St. S, Waterloo, ON)

The Digital Mail Services Administrator will play a pivotal role in ensuring efficient digital imaging, data extraction, and accurate document processing by scanning and indexing paperwork precisely and promptly. The successful candidate will also enhance customer satisfaction by appropriately sorting physical mail that cannot be scanned for routing to the relevant departments.

Responsibilities:

This position will involve rotating between operating a scanner and performing data entry tasks regularly.

Scanning:

• Ensure effective data extraction and accurate document processing by scanning each document meticulously.
• Facilitate streamlined claims by efficiently sorting documents for the appropriate departments, minimizing re-work possibilities.
• Contribute to meeting service level agreements by prepping and scanning documents accurately and promptly.
• Enhance customer satisfaction by prioritizing the swift and safe handling of all received documents.

Indexing:

• Drive proper classification and accurate data completion on claim forms and receipts.
• Enhance data accuracy by ensuring complete and precise data extraction and entry.
• Directly impact customer service quality by ensuring data integrity for auto-adjudication purposes.
• Minimize manual intervention requirements through accurate processing, enhancing operational efficiency.
• Identify and report any issues or opportunities for improvement to the supervisor promptly.

Requirements for Success:

• Excellent time management and multitasking skills
• Proficient in keyboarding and computer operations
• Effective collaboration with team members and other departments
• Strong communication and customer-centric orientation
• Understanding of business processes and their impact on the Group Benefits line of business

Unique Requirements:

• Digital Mail Services operate Monday to Friday, 3:15 pm to 11:15 pm with a 10% shift premium
• Role involves tasks of a repetitive nature
• Work environment may include dust exposure
• Onsite role at Waterloo-King (227 King St. S, Waterloo, ON)

Reliability Status:

Successful candidates must pass the RCMP Enhanced Security Clearance, requiring 5 years of Canadian residency history.

Why Join Us:

• A nurturing, inclusive, and supportive workplace culture
• Recognized on the 2024 Best Workplaces in Canada list by Great Place to Work
• Continuous learning, development, and growth opportunities

The base pay range is specified for the primary location; variations may occur based on various factors. Eligible employees can participate in incentive plans based on individual and company performance, including sales incentive plans for specific roles.

Diversity and inclusion are fundamental values at Sun Life, benefiting clients, communities, and employees. We welcome applications from individuals of all backgrounds.

Applicants requiring accommodations in the application process can request them via email. We strive to create a flexible work environment that empowers employees to excel. Discuss flexible work options during the selection process based on role requirements and individual needs.

We appreciate all applicants demonstrating interest in the position; only shortlisted candidates will be contacted.

Salary Range:

Job Category:

Posting End Date: