Job Opportunity

Do you aspire to be part of a vibrant and cooperative team? We are searching for individuals with strong interpersonal skills andclient service background. Read on to discover more!

About Us:

We believe in providing empathetic and respectful treatment to everyone, particularly when dealing with delicate financial matters. Our aim is to assist individuals in debt by offering them personalized debt advice and solutions. We take pride in our work and are dedicated to making a positive difference in our clients' lives.

Recognizing the significance of maintaining a work-life balance, we provide various benefits to support our employees' well-being. This includes 28 days of annual leave, charity days, and engaging team-building activities like our yearly summer festivity.

We also champion career advancement, with the majority of our managers being internally promoted. We understand that our company's prosperity is closely tied to our employees' happiness and contentment. That's why we prioritize cultivating a constructive and supportive work environment. Additionally, we place a strong emphasis on community service, offering our team members 2 charity days annually to volunteer for causes close to their hearts.

What are the benefits for you?

We are committed to making a positive impact on the lives of those in need, and we invite you to join us in this mission. If you are customer-oriented, possess excellent communication skills with active listening abilities, and share our core values of empathy, respect, and creating a meaningful difference, we welcome you to be part of our workforce. With access to a range of employee perks, a supportive work ethos, and avenues for personal and professional advancement, we present more than just a job – we offer a fulfilling career. Come aboard and contribute to changing people's lives while reveling in what you do!

Salary: £25,000 annually + Incentive

Work Location: Once proficient, you will have a hybrid work model. During training, you will be stationed at our office in Grantham, Lincolnshire.

Main Duties:

As a Case Officer, your role involves aiding clients and their creditors (and fulfilling our organizational requirements when necessary) throughout the client journey. This will require a proactive approach to establishing trust and commitment with the client and their creditors.

Additionally, you will be tasked with:

• Handling incoming and outgoing communication with clients, creditors, and voting agents via calls, emails, texts, and post
• Building rapport and trust with clients by listening attentively and guiding them through processes
• Establishing and nurturing solid working relationships with peers and external parties
• Demonstrating a client-focused approach by attentively listening to their needs and responding supportively and empathetically
• Adhering to departmental protocols and seeking assistance when required
• Ensuring all client interactions are pertinent and beneficial, being mindful of their requirements and expectations
• Accurately inputting, updating, and maintaining data, ensuring all relevant details are captured and documented
• Maintaining adequate technical and process knowledge, highlighting concerns to your Team Manager
• Identifying and suggesting improvements to inefficient or ineffective work practices

Key Skills Desired:

• Prior experience in a relevant field would be advantageous
• Strong written and verbal communication skills, with the capacity to comprehend client requirements
• Exceptional customer service aptitude to interact with challenging and vulnerable clients
• A collaborative team player with the confidence to work autonomously without constant supervision
• Keen attention to detail with a methodical and thorough work approach
• Initiative-taking mindset and the ability to manage time amidst pressure and competing demands

If this resonates with you, we eagerly anticipate your application! Apply now or reach out for additional details.