Customer Experience Manager
Location: Kirkintilloch Road, Lenzie, G66 4LD
Pay: £13.32 per hour
Contract: 30 hours per week + regular overtime, permanent, part time
Working Hours: Varied shifts including mornings, afternoons, evenings, and weekends
Full training provided
Apply with ease using your mobile device
Applicants must be 18 years or older to qualify for the role of Customer Experience Manager
We are seeking diligent Customer Experience Managers to become part of our dedicated team at Co-op.
Upon joining our team, you will receive tailored support to nurture your career growth and enjoy various benefits, including 36 days of annual leave, a pension scheme with up to 10% company contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.
As a Customer Experience Manager, you will lead a team focused on enhancing customer satisfaction. Your responsibilities include team management, customer service excellence, and ensuring store upkeep tasks are efficiently carried out.
At Co-op, your wellness is our priority. Our longstanding commitment to fairness extends to our colleagues, with comprehensive support for your physical, mental, and financial well-being. Our policies are designed to assist you through life's challenges, such as bereavement and family planning.
Key Responsibilities
- Deliver exceptional customer service, taking ownership of managing the store and resolving challenges
- Foster an inclusive team culture through coaching and training
- Ensure store compliance and operational readiness
- Maintain diligence checks and accurate stock levels
- Support the Store Manager and oversee various HR procedures
- Introduce new products and services, collaborating with your team for seamless implementation and feedback
- Engage with the local community, supporting the Store Manager in executing the community plan
Preferred Qualifications
- Customer-centric mindset
- Ability to balance leadership and hands-on support
- Excellent interpersonal skills for building relationships
- Strong organizational and problem-solving abilities
- Desire for continuous learning and leadership development
- Flexibility to work diverse shifts
Why Choose Co-op?
- Comprehensive training and ongoing support for personal growth and career advancement
- Generous discounts on Co-op and partner products
- Employee pension scheme with up to 10% employer contribution
- Access to Wagestream money management app
- 36 days of annual leave, inclusive of bank holidays
- Virtual healthcare services and employee assistance program
- Wellness app incentives for healthy behavior
- Advance notice of work schedules via mobile
- Cycle-to-work program
Fostering Inclusivity
We advocate for diverse teams and invite applications from individuals of all backgrounds. Our stores are meant to be inclusive spaces where each colleague can thrive. We celebrate diversity and believe in aligning our teams with the communities they serve.
If you have a disability, we will accommodate your needs during the recruitment process. Co-op is part of the Disability Confident scheme, ensuring interviews for eligible disabled applicants.
To request consideration under the Disability Confident scheme, indicate your preference during the application process.
For those invited to our recruitment process, we will inquire about any necessary accommodations to facilitate your participation.
Learn more about our recruitment procedures at jobs.coop.co.uk/apply-process.
Discover our commitment to diversity, inclusion, and well-being at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of the application, completion of two online assessments is required, taking approximately 20 minutes.