Customer Success Specialist

We at TransUnion are committed to leveraging information to empower individuals in making informed decisions. As a global information solutions provider, our goal is to facilitate access to opportunities that enhance quality of life, aiding organizations in optimizing risk-based decisions and empowering consumers to manage their personal information. By broadening access to comprehensive information, we enable individuals to make better choices and reach greater heights.

Each day, we equip our team members at TransUnion with the necessary tools and resources to explore the diverse applications of information. Whether it involves assisting businesses in risk management, providing insights for a consumer's first mortgage qualification, or collaborating with law enforcement to enhance community safety, we contribute to enhancing the quality of life for individuals, families, communities, and economies worldwide.

• University degree or equivalent education and experience
• Prior experience in the credit industry is preferred
• Demonstrated project and time management skills
• Excellent written and verbal communication skills, fostering strong customer and internal team relationships
• Passion for delivering outstanding customer service and promoting customer success
• Ability to effectively multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational abilities
• Positive, professional team player with a can-do attitude
• Advanced proficiency in Microsoft Office applications
• Intermediate to advanced knowledge of various applications like Adobe Acrobat, Teams, SharePoint, etc.
• Prior experience with Salesforce.com is a plus
• Proficiency in French is advantageous
• Own transportation required for local travel

Our company is currently seeking a dynamic Customer Success Manager to join our team. In this role, you will be responsible for nurturing and managing relationships with our clients, both internal and external, to help them achieve their objectives. You will act as the primary point of contact for client requests and be a subject matter expert on operational processes, collaborating closely with the account team to ensure the highest level of service and support.

• Facilitate communication between internal and external stakeholders
• Monitor customer interactions and ensure alignment with client needs
• Cultivate strong customer relationships and understand client requirements deeply
• Deliver exceptional service to anticipate and fulfill customer needs
• Resolve client issues and collaborate with cross-functional teams for solutions
• Participate in project meetings to ensure timely deliverables
• Create customer-facing presentations and content
• Perform other duties as assigned

This role includes a combination of remote work and in-person responsibilities at a TransUnion office location, requiring a minimum of two days per week.

Applicants with disabilities can request accommodations in compliance with relevant laws.

TransUnion's Internal Job Title: Specialist II, Sales Support