Customer Service Representative

Gold's Gym West Broadway is currently seeking a part-time Customer Service Representative with the potential for career growth. Are you a dynamic and fitness-passionate individual with a friendly demeanor? We invite you to be part of our team! About Gold's Gym Gold's Gym has been a leading name in fitness since 1965 when fitness icon Joe Gold leveraged his experience from 'Muscle Beach' to establish the first Gold's Gym in Venice, California. At Gold's Gym, our mission is clear: We are dedicated to empowering individuals to discover their inner strength and achieve their fitness objectives. Key Responsibilities: - Enthusiastically welcome and engage with members and guests to foster a positive club atmosphere - Responsively address customer inquiries through telephone, email, and in-person interactions - Monitor member check-ins to identify overdue accounts - Register all members and guests following correct procedures - Direct guests and appointments to the relevant staff/departments promptly and professionally - Promote club activities, group fitness classes, and other in-club events to members and guests - Maintain accurate daily cash reconciliation records efficiently - Process retail and concession sales transactions - Dispense membership cards, parking decals, towels, child-minding tickets, and other necessary materials - Conduct regular club inspections to ensure cleanliness meets standards Qualifications: - Customer-centric approach with a positive attitude - Committed to delivering exceptional customer service and fostering client loyalty - Strong interpersonal and communication skills - High school diploma is a must - Proficient in Microsoft Office tools (Word, Outlook, Excel, etc.) - Familiarity with cash handling procedures What We Offer: - Supportive, collaborative, and positive team environment - Competitive remuneration - Complimentary membership at our home club - Discounts on Gold's Gym products and services Please note: The job description outlined provides a general overview of the role. It may not encompass all duties, responsibilities, or requirements. Additional tasks may be assigned to ensure smooth department operations. Gold's Gym British Columbia is an equal opportunity employer. To explore more about our career opportunities, kindly visit any of our clubs or our website at https://goldsgymbc.ca/. We will only reach out to shortlisted candidates. Thank you for your interest. Compensation: $16.75 - $17.25 per hour Gold's Gym, established in 1965 as a small gym in Venice Beach, California, has evolved into one of the most renowned fitness brands globally. With over 600 locations across 6 continents, Gold's Gym has garnered immense recognition. The likes of Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu have graced the original Gold's Gym, transforming it into a legendary hub for fitness enthusiasts. In the fitness sector, the brand is synonymous with prestige and enjoys a vast following with 96% brand awareness. Our company culture plays a pivotal role in our triumph. We are approachable, dependable, and innovative while being enthusiastic, cooperative, and imaginative. If these qualities resonate with you, we look forward to receiving your application!