Customer Experience Analyst

Our team members are at the core of everything we do. Together, we support individuals, businesses, and communities to thrive in prosperous times and build resilience during challenges.

Our commitment to our team members reflects Intact's dedication to you in return for living our Values, striving for excellence, embracing change, and investing in your career. In exchange, we assure you of providing assistance, prospects, and performance-based financial incentives in an environment where you can influence the future, succeed as part of a team, and evolve with us.

About the Position

We are seeking a Customer Experience Analyst who will play a key role in enhancing our understanding of the Customer Experience we deliver!

Your Responsibilities:

• Create reports based on data from our Customer Experience Team Escalation and Customer Survey.

• Monitor, identify, and analyze trends, establishing connections between data points, interpreting and sharing insights about the evolving factors influencing outcomes.

• Consolidate data from diverse sources to offer a comprehensive view of the customer experience and identify areas for enhancement.

• Develop and maintain a repository of data and assist in tracking KPIs.

• Proactively pinpoint new data elements that could offer deeper insights into performance or business trends.

• Analyze and present information clearly and succinctly to various audiences within the organization.

• Collaborate with team members to design new reports using PowerBI.

• Support ad hoc reporting as new requirements emerge.

• Identify fresh data elements that could offer insights into performance in advance.

What You Bring to the Team:

• Degree in a data-related field or equivalent relevant education and experience.

• 3 years of pertinent work background in data analysis.

• Proficiency in creating and managing SharePoint sites.

• Capability to construct reports using PowerBI.

• Effective verbal and written communication skills with diverse audiences.

• Exceptional time management and organizational abilities to handle multiple priorities and meet deadlines.

• Strong critical thinking and analytical skills with meticulous attention to detail.

• Energetic individual with a proactive approach and high initiative.

• For applicants in Quebec, bilingualism is mandatory due to regular interactions with English-speaking colleagues nationwide.

• No prior Canadian work experience is necessary, but eligibility to work in Canada is a requirement.

#LI-Hybrid

What We Provide

Our hybrid work model offers the blend of remote work and meaningful in-person engagements.

Being part of our team means you'll have the empowerment to excel and thrive every day. As a permanent member of our team, here are some of the benefits you can anticipate:

• A financial rewards scheme that acknowledges your achievements

• An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flexible retirement and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to buy up to 5 additional days off per year

• An annual wellness fund that promotes an active and healthy lifestyle

• Access to tools and resources supporting physical and mental well-being, embracing change, and fostering connections with colleagues

• A vibrant workplace learning ecosystem featuring learning journeys, interactive online content, and inspirational programs

• Inclusive employee-led networks for education, empowerment, amplification of voices, building relationships, and providing growth opportunities

• Inspirational leaders and team members ready to uplift and aid in your development

• A Community Impact initiative, recognizing that your individual concerns are what sets you apart. Your contributions to your community should be as unique as you are.

We are committed to diversity and equal opportunities

At Intact, our Value of respect is rooted in recognizing diversity as a source of strength. We strive to establish an inclusive workplace where employees are valued, included, and encouraged to share their distinct perspectives.

We welcome applications from individuals belonging to equity-seeking groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black individuals, and members of the 2SLGBTQI+ community.

Acknowledging Intact's commitment to reconciliation, we acknowledge that we operate, meet, and travel on the land currently known as Canada, originally inhabited by First Nations, Métis, and Inuit people. This history spans many centuries and continues to evolve.

We have policies to ensure equal access and participation for persons with disabilities, including the provision of workplace adjustments (accommodations). Relevant policy copies are available upon request.

If there are specific adjustments we can make to enhance the accessibility of the recruitment process for you, please inform us when we contact you about a job opportunity. We will collaborate with you to fulfill your requirements.

Learn more about our recruitment process and your candidate journey here.

If you are a current employee of Intact or belairdirect, kindly apply for this role through the Internal Career Site.