CUSTOMER CARE AGENT

At Allstate, extraordinary achievements occur when our team collaborates to safeguard families and their assets from life's uncertainties. With over 90 years of experience, our innovative spirit has consistently positioned us ahead of our customers' ever-changing needs. From championing safety measures like seat belts, airbags, and driving regulations, to pioneering advancements in pricing sophistication, telematics, and cutting-edge protections for devices and identities.

Role Overview

As a crucial member of the team, you'll be responsible for addressing a wide range of customer inquiries via phone, email, chat, or fax with professionalism, efficiency, and accuracy. By offering expert product knowledge and resolving customer concerns, you'll play a key role in supporting, implementing, and leading new initiatives that drive business growth and profitability.

Who is Allstate: Allstate Insurance Company of Canada is a premier provider of home and auto insurance, dedicated to offering prevention and protection solutions that cater to every life stage. Since 1953, Allstate has been committed to instilling confidence in both customers and employees through its promise of "You're in Good Hands®" and has been honored as a Best Employer in Canada for nine consecutive years. Allstate actively contributes to the communities it serves through partnerships with charitable organizations, employee giving, and volunteerism. To learn more, visit www.allstate.ca. For safety guidance, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition of: Opportunity, Flexibility, Community, Diversity, and Family, we have cultivated a supportive culture where employees are valued, encouraged to grow personally, provided with career advancement opportunities, and genuinely enjoy their work.

Job Designation: 1-2 days in Office

Benefits of joining Allstate:

• Flexible Work Arrangements
• Employee discounts (15% off auto and property insurance and more)
• Good Office program (up to $400 reimbursement for office equipment purchase)
• Student Loan Payment Matching Program
• Comprehensive Retirement Savings Program with matched contributions from the employer
• Annual Wellness Allowance
• Personal reflection day
• Tuition Reimbursement
• Community involvement and volunteering

Our team is expanding, and we are actively seeking Customer Care Agents to join us! Reporting to the Regional Service Manager, you will handle service and billing inquiries via phone and in-person. As a Customer Care Agent, you embody the 'You're in Good Hands' philosophy by consistently delivering on our promises to consumers. Our agency hours are from 9am to 6pm Monday, Tuesday, Wednesday, and Friday, 9am to 8pm Thursday, and 10am to 4pm Saturday. The standard workweek is 37.5 hours, including rotating evening and Saturday shifts to ensure adequate staffing.

Responsibilities:

• Respond professionally to customer inquiries regarding policies
• Demonstrate comprehensive knowledge of Allstate policies and procedures in relevant provinces
• Act as a Trusted Advisor for clients in insurance matters
• Promote Allstate products during policy reviews
• Handle policy renewals and modifications
• Respond to online queries as needed
• Foster client loyalty through personalized service and relationship building
• Meet or exceed performance and attendance targets

Requirements:

• Post-secondary education or equivalent experience
• Must hold a General Insurance License (OTL) or be willing to obtain one
• Minimum of 1 year of customer service experience
• Proficiency in MS Office applications
• Hybrid position requiring commuting to the agency and a suitable home workspace
• Flexibility to work evenings and rotating Saturdays

Preferred Qualifications: Prior experience in call centers, face-to-face customer service, or insurance

Allstate Canada Group provides workplace accommodations as needed. If you require accommodations, please reach out to us.

Skills:

• Consumer Protection
• Customer Centricity
• Customer Data Management
• Customer Insights
• Digital Literacy
• Inclusive Leadership
• Learning Agility
• Relationship Building
• Results-Oriented
• Stakeholder Relationship Management

Joining our team goes beyond employment; it's an opportunity for personal growth and professional development. It's a chance to challenge conventions and shape a better future. You'll thrive in a flexible work environment that fosters connections and inclusivity. Our numerous awards for inclusivity and diversity attest to our commitment to empowering every individual to lead, drive change, and contribute to their communities.

Good Hands. Greater Together.®