Customer Assistant

All the details

Exciting Opportunity as a Customer Assistant at a branch in Leeds Briggate

Part-time position offering 20 hours per week

Shift timings: Monday, Tuesday, Wednesday, Friday, and Saturday from early morning hours

Applicants must be at least 18 years old to align with the work schedule requirements

Role Overview

Our focus is on creating exceptional shopping experiences for our valued customers. We are seeking team members who prioritize customer satisfaction above all else, showcasing our outstanding products and services. As a representative of our brand, you will play a vital role in gathering customer feedback for continuous enhancement.

Responsibilities

• Provide efficient customer service on the shop floor and service areas
• Maintain store cleanliness, ensure shelves are consistently stocked
• Meet daily sales targets, prioritize tasks, and seize selling opportunities
• Engage proactively with customers, understand their preferences, offer recommendations, and ensure outstanding service
• Develop expertise in product knowledge to promote sales
• Receive training on digital tools and communication mediums to enhance customer experience

Qualifications

• Demonstrate excellent customer service skills
• Show commitment to delivering high-quality work with great attention to detail
• Seek and act upon feedback, and communicate openly
• Take responsibility for planning and efficiently managing tasks
• Possess strong communication abilities and adaptability
• Build positive relationships through effective listening
• Exhibit good digital proficiency

Inclusive Environment

Marks & Spencer is driving innovation to transform the retail landscape towards a greener and more dynamic digital future. Join us during this exciting phase of change, where you can truly make a difference. We believe in fostering an inclusive workplace that values diversity and equal opportunities for all. Explore our flexible working options to carve your path at M&S. If you require any reasonable adjustments during the recruitment process, let us know, and we will ensure a fair evaluation process that meets your needs.