CLAIM SERVICE REPRESENTATIVE

At Allstate, amazing things occur when our team collaborates to safeguard families and their assets from life's uncertainties. For over nine decades, our forward-thinking approach has kept us ahead of our customers' ever-changing needs. From championing seat belts, airbags, and graduated driving laws to being at the forefront of pricing sophistication, telematics, and, most recently, device and identity protection.

Job DescriptionThe Associate II will be responsible for receiving initial loss reports for straightforward auto and property claims through an Express Claim Center. The role involves addressing customer queries regarding processes, policies, and next steps, as well as updating claim details.

Who We Are: Allstate Insurance Company of Canada is a prominent provider of home and auto insurance with a focus on offering customers preventive and protective products and services at every life stage. The company's commitment to supporting employees and fostering an inclusive corporate culture has earned it the title of Best Employer in Canada for nine consecutive years. Through partnerships with charitable organizations, employee contributions, and volunteerism, Allstate strives to make a positive impact in the communities it serves.

Role at a Glance: Home-Based Benefits of Joining Allstate:

Working within a community and giving back! As a Claims Service Representative, you will guide customers through their First Notice of Loss interaction, ensuring a seamless and exceptional customer journey. Duties will include answering incoming calls, providing efficient and accurate service, and directing customers appropriately.

Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers Provide guidance and make decisions on claims inquiries Uphold exceptional Customer Experience standards Respond to customers with care and empathy Document loss details accurately Explain claim processes and next steps Arrange Method of Inspections and/or Emergency Services

Preferred 1 year of customer service experience Preferred 1 year of auto/property claim adjusting Proficient in oral and written communication, multilingual abilities preferred Skilled in delivering outstanding customer service Ability to work efficiently under pressure and manage high volumes Allstate Canada Group provides workplace accommodations. If you require assistance, please inform us, and we will collaborate with you to meet your needs.

Claims Administration, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Quality Management, Relationship Building, Results-Oriented, Stakeholder Relationship Management, Time Management

Embark on a journey with us that isn't just a job—it's a chance to elevate your skills. A chance that pushes you to challenge norms and make a difference for the greater good.

Experience all of this in a flexible setting that values connections and inclusivity. With numerous awards for diversity and inclusivity, we've demonstrated that at Allstate, everyone is empowered to lead, drive change, and give back to their communities.