Case Manager

Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our aim is to assist individuals in reclaiming their lives through continuous support on their journey back to work. We are currently undergoing expansion and now boast a team of over 4,000 dedicated professionals. We nurture a culture of learning that enables us to consistently invest in our employees, ensuring a promising long-term career at EML.

THE ROLE

Join our diverse team located in either our Canberra or Melbourne office and make a positive impact in someone's life on a daily basis. Experience deep satisfaction in knowing that your skills and dedication serve a meaningful purpose.

Are you passionate about transforming lives? Join us as a Case Manager and make a difference in the lives of injured workers in the Federal Self Insurance sector! As a part of the Federal Self Insurance team, this dynamic role involves actively managing a caseload, delivering exceptional customer service to all stakeholders, and aiding injured workers in their recovery and return to work journey.

This is a permanent, full-time position situated in either our Canberra or Melbourne office, with the flexibility of working from home up to 3 days a week.

YOUR RESPONSIBILITIES

• Provide prompt, personalized, and empathetic service to injured workers and employers.
• Efficiently manage all aspects of a caseload of worker's compensation claims within legislative and compliance frameworks.
• Ensure a positive customer experience for all stakeholders and oversee end-to-end outcomes for a portfolio of cases.
• Present precise and easily understandable information, including details on claims, entitlements, obligations, and responsibilities.
• Conduct claims reviews, case conferences, or in-person meetings with clients as necessary.

ABOUT YOU

• Prior experience in the medical or corporate sector, with a focus on customer service, is highly beneficial.
• Experience in managing claims within the workers' compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not mandatory.
• An empathetic, resilient, and motivational approach to offering customer-centric support.
• A dedicated professional with exceptional written and verbal communication skills.
• Meticulous attention to detail with a strong emphasis on accuracy.
• Effective stakeholder engagement and management capabilities.
• Committed to aiding injured workers in their recovery and return to work process.

WHAT WE PROVIDE

We stand united as a team. At EML, we are dedicated to promoting diversity and inclusion as an equal opportunity employer. We strive to maintain a workplace where all individuals feel valued, fostering an environment of respect, integrity, and honesty.

EML offers career growth opportunities and excellent employee perks, such as:

• A dynamic, collaborative, and innovative team culture.
• Flexibility including the option to work from home once you are proficient in your role.
• A corporate well-being program with discounted health insurance and gym memberships.
• Access to discounts at over 350 retailers through our Rewards Hub program.
• Eligibility for annual tenure and performance-based recognition rewards.
• Comprehensive learning and development support.
• Company-wide events to commemorate success.
• Quarterly Reward and Recognition Awards.
• Up to 16 weeks of paid parental leave, in addition to superannuation benefits.

We value our team members and are dedicated to supporting their professional growth by investing in their development and offering generous employee benefits. If you find this position appealing, please reach out to .

Job ID JR3557