Call Center Agent-Real estate

• Seeking a candidate with 2-5 years of experience in call center and real estate industry.
• Manage incoming calls and respond to emails in a professional manner.
• Address customer inquiries via phone and email efficiently.
• Utilize available resources to find relevant information for customer queries.
• Handle and resolve customer complaints promptly.
• Offer detailed product and service information to customers.
• Input new customer details accurately into the system.
• Update existing customer records with any changes.
• Process orders, forms, and applications accurately.
• Identify and escalate urgent matters to the appropriate channels.
• Redirect calls to the right department or individual.
• Follow up on customer calls as needed to ensure satisfaction.
• Record all call details following standard procedures.
• Maintain complete and organized call logs.
• Engage with businesses and individuals over the phone professionally.
• Manage and update customer databases regularly.

Job Types: Full-time, Permanent