Assistant Store Manager

Job Description

Join a dynamic team at Sephora Canada dedicated to uncovering and celebrating beauty in the world. Through continuous innovation, trend-setting leadership, and unwavering commitment to delivering exceptional customer experiences, we have become the most beloved beauty community in Canada. We take pride in discovering beauty in our diverse communities, individualities, collective experiences, and the passion of our team members.

Why you'll thrive in this role...
As the Stage Experience Manager in Stores, you will oversee all aspects of the client experience, services, classes, and events within a designated Sephora store. Your responsibilities will span client service excellence, sales floor standards, team leadership, and all service-related areas, including Beauty, Skin, Fragrance Studios, and beauty classes. You will play a pivotal role in developing beauty advisors and Senior Artistry and Skincare roles within the store.

• Nurturing your team. Lead the daily operations of the Beauty, Skin, and Fragrance Studio, ensuring Coordinators are well-trained to manage the Studio efficiently and drive service excellence daily.
• Fostering Innovation. Ensure beauty advisors are extensively trained to leverage technological advancements in services, enhancing the in-store experience for our clients.
• Enhancing Client Experience. Manage the online services reservation system, oversee staff scheduling to support seamless client service, and ensure an efficient client check-in process.
• Training & Development. Conduct training sessions for beauty advisors, both new hires and existing team members, and facilitate orientation and selling model training sessions.
• Visual Merchandising. Support Operations in maintaining merchandising standards, sales floor visuals, and overall store cleanliness and organization.
• Vendor Management. Ensure beauty advisors engage effectively with visiting brand representatives, who provide training on products. Provide feedback on brand training effectiveness.

What we're looking for...

• You have 2-4 years of experience in a similar role within a store of comparable volume or equivalent internal experience.
• You possess excellent verbal and written communication skills, with a knack for influencing stakeholders at all levels effectively.
• You have a proven track record of building high-performing teams, identifying and nurturing top talent to drive sales and deliver exceptional client service.

What you can look forward to at Sephora...

• The Team. Work alongside industry-leading talent that you'll be proud to collaborate with.
• The Perks. Discover exclusive perks, discounts, and brand events that redefine your workplace experience.
• The Training. Benefit from substantial training investments to craft a customized career plan that aligns with your professional aspirations.

At Sephora Canada, we believe in equal opportunities for all in recruitment and career advancement. We are dedicated to fostering an inclusive, diverse, and representative workplace that embraces individuals from all backgrounds and nurtures personal growth, belonging, and career development. Our commitment to diversity extends to all candidates and employees, irrespective of various diversity dimensions such as race, ethnicity, gender identity, sexual orientation, disability, and more. Accommodation requests based on disability, protected characteristics, or reasonable circumstances are welcomed at any stage of the recruitment process and during employment by reaching out to our People team.

Employment Type: Full-time, Fixed-term contract

Additional Compensation: Bonus pay

Benefits:

• Dental care
• Employee assistance program
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:
Management: 3 years (required)

Work Location: In person